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Smart Foundation

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Essential Entry-level Support

Designed for businesses with data-only networks, fewer than 250 network users (50 or fewer network devices), and an IT staff with limited network expertise, Cisco Smart Foundation Service offers excellent essential support with entry-level affordability. Delivered by Cisco, this service program provides an easy, affordable way to help SMBs quickly resolve routine issues that may arise when using Cisco SMB-class products.

By helping you resolve problems quickly and easily, Cisco Smart Foundation Service enables you to maintain network reliability and minimize disruption to your business.

Cisco Smart Foundation Service includes these essential services:

  • Access to Cisco technical experts: You have fast access to the Cisco TAC engineers, who are specifically trained to help SMB IT managers diagnose and resolve problems related to the operation of Cisco network devices.

  • Advance hardware replacement: This support service is designed to get your network back to full strength as quickly as possible after a hardware failure. When your Cisco TAC engineer diagnoses a hardware failure in your network, we immediately ship a replacement, which means you don’t have to lose time returning the failed hardware before we ship the replacement.

  • Online management and troubleshooting tools: Our online tools can help you efficiently install, configure, manage, and troubleshoot Cisco devices. The online portal was expressly designed for SMBs with limited network expertise and little time or budget to devote to resolving network issues. It provides fast access 24 hours a day, 365 days a year to the resources you need to keep your network and your business running smoothly. 

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