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Small Business Support

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Focus on Your Business, Not the Network, with Cisco Services

Cisco Small Business Support Service

The Small Business Support Service is a device-level service agreement that expands and enhances the technical support exclusively for Cisco Small Business products.

More than 6,000 resellers rated Cisco the CRN Channel Champion in SMB networking four years in a row and gave the highest rating for support.


  • Three-year "peace-of-mind" support for Cisco Small Business products
  • Unlimited telephone and online chat support with Cisco engineers, 24 hours daily in English, business hours in 12 other languages
  • Next-business-day advance hardware replacement in more than 65 countries (same-day shipments in other countries, where available)
  • Major and minor software releases
  • Online service request tools


  • Issues resolved faster, due to 24-hour access to live Cisco engineers and advance product replacement
  • Employee productivity and customer satisfaction maintained with high network availability 
  • Never having to buy, stock, or pay shipping on replacement products 
  • No customs fees or import duties on replacement products for countries with next-business-day advance hardware replacement

Investment Protection

The Cisco Small Business Support Service is more than a product warranty. A warranty protects you against product defects, but more than 90 percent of support calls are unrelated to faulty materials or manufacturing. Most callers ask about product features and technical issues or get details on how to expand the network for an extended three-year time period. Cisco offers an unlimited number of calls and no restrictions on call duration, so you get the most from your Cisco product.

To access the service, register your service plan with your product's serial number. For help, contact your partner or the Small Business Support Center

Additional Cisco SMB Services

Cisco offers a variety of services to keep your network running smoothly, including Cisco SMARTnetSmart Care, and Smart Foundation, Your Cisco partner can help you select a service that will best suit the needs of your business.

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